Each of our fine materials requires special care. As a general rule, we recommend hand washing with cold water and a mild detergent, avoiding twisting the garment. For drying, it's best to lay it flat in the shade. However, we suggest always checking your garment's specific care label for optimal care.

We want your garment to fit you perfectly. On each product page, you'll find a "Size Guide" with the specific measurements for that creation. We recommend taking the measurements of a similar garment you already own and like the fit, so you can compare them with our guide and make a confident choice.

Once your purchase is confirmed, we process your order with the utmost care within 24 business hours. Shipping time is also included. During high-demand events such as CYBER or SALE, this time may be extended by 5 to 10 business days. We thank you in advance for your patience.

Yes, of course! Once your order is delivered to the courier, we'll send you an email with the "shipping order" number. With this number, you can track your package's journey in real time until it reaches you.

Your satisfaction is our priority. If the garment doesn't fit as expected or you've simply changed your mind, you can request an exchange. To do so, please review our "Exchange and Return Policy," which details the return deadlines and process.

To ensure a secure purchase and protect your data, all transactions are made through Mercado Pago. You can use your credit cards (Visa, MasterCard, Amex, Diners) or debit cards (Redcompra) with complete confidence.

Our pieces are born from a deep respect for Chile's landscape and textile culture. Each design is part of our "Purapampa seal": a promise of timeless design, noble materials, and conscious creation that values ​​the art of origin and the work done with time and dedication.